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Guest satisfaction surveys: find out what is missing while the guest is still here

A bad review on Booking.com is usually written about something that could have been fixed. The StaySync survey reaches the guest during the stay, so the front desk learns about a problem while there is still time, and again after departure.

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During the stay and after check-out

The guest automatically receives a short survey. It opens with one tap, with no sign-in, and takes under a minute: cleanliness, room, staff, breakfast, value and a free comment. After departure the second one goes out, and comparing the two shows whether the experience improved or got worse.

  • Greek, English, German, Czech, Polish
  • One survey per room on multi-room bookings
  • Questions and texts set by the hotel
Surveys & LogBookSee it in action: Surveys & LogBookA survey on the guest's phone on day 2 of the stay, the rating at the front desk at once, stats per room and channel, history in the LogBook.
▶ Watch the video · 1:16

The front desk knows at once

Every answer reaches the front desk's bell the moment it is given. A low score for the room in the afternoon is a chance for a change or a gesture before the evening — not a review a week later.

Results that show where to improve

Everything comes together on one page: average and NPS, breakdown per question, room, channel and board, and comment translation with one click. The score stays on the guest profile and in the LogBook, so next time the front desk knows what bothered them.

  • Scores per room — you see where maintenance or better cleaning is needed
  • The guest's Booking.com score alongside, kept separate
  • History per season

Frequently asked questions

Does the guest need to download an app?

No. The survey opens from the email on a phone or computer, with no sign-in and no password.

Can we change the questions?

Yes. The hotel sets the questions and texts in every language, and starts sending when everything is ready.

See also

Online check-inGuests give their details, ID and email on their phone or the front-desk tablet, accept GDPR and sign — and the check-in completes itself. Housekeeping & maintenanceA daily cleaning plan built from bookings, checklists, «room ready» that alerts the desk and the guest, and maintenance tickets with voice notes. Hotel management softwareHotel software for reservations, room plan, check-in, cash book and guest communication. On desktop, tablet and phone, no installation.

Shall we look at it for your hotel?

Write to us and we will arrange a short walkthrough with your own rooms and channels.

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Request a demo

Three short steps — and we will call you for a walkthrough with your own rooms.

Your property
What kind of property do you run?
How many rooms or units?
What do you need? all that apply
What interests you
Which features interest you most? optional · as many as you like
How do you manage Booking, Airbnb etc. today?
Contact
How would you like us to reach you?
or write to us at info@staysyncapp.gr